Order and Delivery Confirmation
Deliveries may take longer than usual due to the COVID-19 situation.
You will receive an email confirmation once your order has been successfully placed–it will include your order number and delivery method. Please make sure your address is correct as we are unable to redirect goods once they are on route to you. Orders can take up to 5 business days to be processed and shipped. Once your order is prepared for delivery you will receive a delivery confirmation email with your tracking information. Please also note that in some cases, your order may arrive in multiple shipments.
You can now go to our EU website for delivery to European destinations: eu.wildsmithskin.com
Please contact our customer care team here to notify us of your return. All returns must be made within 14 days of receipt of goods.
Refunds can only be made to the card used to purchase products.
Goods must be unused and in original packaging.
All returned goods are subject to an assessment. Products which have been used, or where tamper-proof stickers have been compromised will not be accepted.