ACCEPTANCE OF THE TERMS AND CONDITIONS
These are the terms and conditions (“Terms”) which govern your use of this website and any subsequent purchase made through it. This website is owned and operated by The Wildsmith Collection Limited (trading as “Wildsmith Skin”), a company registered in England and Wales under company number 10113392, with registered office at St Bride’s House, 10 Salisbury Square, London, EC4Y 8EH and VAT number 239559563.
By accessing this website and/or placing an order for products or services, you agree that these Terms will, together with the order, as accepted by us, constitute the whole contract between you and us.
These Terms set out your legal rights and responsibilities; our legal rights and responsibilities; and certain key information required by law.
If you have any queries about these Terms, please email [email protected].
We reserve the right to amend these Terms from time to time to comply with law or to meet our changing business requirements. Any amendments to these Terms will apply to any order placed after the amended Terms come into effect by being posted on this website.
The “Products” means the Wildsmith Skin products which may be ordered on this website. The “Services” means the Wildsmith Skin treatments such as facials or events which may be booked on this website.
You must be 18 years or older to use this website and purchase the Products and/or Services offered on this website.
Access to this website is made available free of charge. The contents of these pages are the copyright of Wildsmith Skin. Reproduction of part or all of the contents in any form is prohibited other than with our written permission.
We may suspend, withdraw, discontinue or change all or any part of this website without notice. We will not be liable to you if for any reason this website is unavailable at any time or for any period.
Our internal processes are designed to ensure the accuracy of our website content. We use our best efforts to ensure the correct prices are published and that the description of the Products and Services and their photographic representation is accurate. The images of the Products on this website are illustrative only. Your Products and their packaging may vary slightly from those images. Sometimes our images use props, in these cases, the Product description or list clearly defines what is being advertised for purchase. Where the Product is a collection of many Products, such as our gift ranges, a full list is supplied on this website. Please note, however, that the representation of the Products and Services as produced by your computer monitor may differ from the exact Products and Services due to technical reasons beyond our control.
You are responsible to ensure that the personal information which you are required to provide when you register as a customer is accurate, current and complete in all detail. You are also responsible for ensuring that all persons who access this website through your internet connection are aware of these Terms and that they comply with them.
You agree to notify us immediately of any changes to the personal information by contacting [email protected].
When you place an order to buy a Product or Service you offer to buy the Product or Service at the prices indicated including any delivery charges that apply to your purchase.
Once your order has been placed, you will receive an email acknowledging the details of your order. This email is not an acceptance of your order, just confirmation that we have received it.
We will confirm our acceptance of your order by sending you an email that confirms that the Products are being dispatched (dispatch confirmation). This is when we will take your payment for the Products. The contract between us will only be formed when we send you the dispatch confirmation.
Treatments and events must be paid in full at the time of booking. Please retain the email confirmation for proof of payment of your booking and bring the confirmation with you on the day of your booking.
We may contact you to say we cannot accept your order for the following reasons:
a) The Product is not in stock or no longer available; or
b) There has been an error in the price or description on this website.
In the case (a) or (b) above applies, we will inform you of this by e-mail and we will not charge you for the Product. If you have already paid for the Product, we will refund you the full amount as soon as possible, and in any event within 14 days.
The cancellation period will expire at the end of 14 days from the date on which you receive the Products.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by sending a clear statement by email to [email protected] before the cancellation period has expired.
You can cancel your booking by emailing [email protected].
Where the contract is for the sale of Products, title of goods will pass to you at the point we charge your payment card or, when other payment methods are used, funds are credited to our account.
Body and skincare Products must be returned in their original packaging, unused and unopened with the seal intact. We will not accept any return of Products where the seal has been broken.
Please contact customer care to organise a return. Customer Care will provide you with a Returns Authorisation Number which must be noted on the enclosed Returns Form enclosed with your package. Returns without a RAN cannot be processed. Place the Product to return in the original box with the original shipment document and Returns Form. Our Customer Care team will arrange a collection with our courier company – DPD. We will notify you when we have received your returned products.
For returns within the UK, products must be returned to:
We will not be responsible for any damage to the Products which is caused by your failure to follow these instructions.
All reimbursement of funds will be processed through our head office and not at any retailer or stores where Wildsmith Skin has a presence.
For further information please contact [email protected] or phone us on 0207 257 9446.
All Products purchased on the website during sale periods can be returned and refunded in accordance with these Terms.
We are unable to deliver overseas at this time.
We will endeavour to deliver Products to you as soon as possible. Orders are usually dispatched between 2 business days from the date of the order being placed. Please contact us our Customer Care team if your delivery has not been received within the dates notified to you in the dispatch confirmation.
We are not liable for events outside our control: in the event that we are unable to meet the delivery within the expected dates because of events outside of our control, we will be in touch to let you know a revised delivery date and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may exercise your rights to cancel this contact in accordance with these Terms. Where you elect to cancel the contract as a result of such delay, this does not affect your legal right to cancel under consumer legislation.
If you are not in when the Product is delivered: if the delivery service is unable to successfully deliver your order, a card will be left so that a re-delivery or collection from a local depot can be arranged. If you need to alter the address for delivery prior to dispatch, please e-mail [email protected] or phone us on 0207 257 9446.
If delivery cannot be made after 3 attempts, then your Products will be returned to us. We will then contact you to see if you would like your order to be refunded in full or whether you would like us to re-attempt a delivery of your Products.
You can exchange Wildsmith Skin gift vouchers for Products and Services on this website only. You cannot exchange gift vouchers for cash and gift vouchers will be valid for 12 months from the date of purchase.
If the Products or Services you purchase in an order total less than the value of the gift vouchers, any balance will remain in credit and you can redeem it against future orders.
You will be required to give the number or code of the gift voucher issued for any purchase activity. We will not accept payment by this method without this information. If your gift voucher becomes accidentally damaged please contact our Customer Care team.
If you have to return Products or Services you have purchased using gift vouchers then we will credit your account against further purchases. In this instance, you will still be entitled to exercise your cancellation rights under consumer law. For more information please see the ‘Returns’ section of these Terms.
Coupons, discounts and promotional discount codes offered by Wildsmith Skin are valid only for use as part of a purchase made through our website, unless otherwise stated. Such promotional discounts are not valid for use as part of a purchase of Wildsmith Skin products or services at any of our retailers, or for telephone orders.
You have 30 days from when you received the Product to claim a full refund and up to six months for a replacement Product at no extra cost or a partial refund after the six month period. When possible, we will offer to replace faulty products free of charge to our customers. Please refer to the ‘Returns’ section for more information on how to return your faulty Product. Please visit the Citizens Advice Bureau website at www.adviceguide.org.uk for more detailed information about your rights as a customer.
A separate postage and packaging charge may apply to Products and this will be displayed on the website prior to you confirming your order.
- Where the Product or Service’s correct price is less than the price stated on this website, we will charge the lower amount.
- If the Product or Service’s correct price is higher than the price stated on this website, we will contact you in writing by e-mail as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Product or Service at the correct price or cancelling your order.
If we have not received payment but you have already received the Products, you:
(a) must pay for such goods within 30 days; or
(b) must return them to us as soon as possible. If so, you must keep the Products in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods) and not use them before you return them to us.
If you do not return any Products (such as where you have not paid for them) we may collect the Products from you at your expense. We will try to contact you to let you know if we intend to do this.
- You do not republish material from this website (including republication on another website), or reproduce or store material from this website in any public or private electronic retrieval system.
- You do not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit this website or material on our website for a commercial purpose, without our written consent.
(a) are of satisfactory quality;
(b) are fit for purpose;
(c) match the description, sample or model; and
(d) are installed properly (if applicable).
We must provide you with goods that comply with your legal rights set out above.
If we fail to comply with these Terms, we are not responsible for loss or damage you suffer that was not foreseeable to you and us when the contract was formed or that was not caused by any breach on our part.
We only supply the Products for domestic and private use. You agree not to use the Product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We do not in any way exclude or limit our liability where it would be unlawful to do so or which arises under applicable laws relating to the protection of your personal information. Nothing in these Terms limits our liability to you for:
- Death or personal injury caused by our negligence;
- Fraud or fraudulent misrepresentation;
- For breach of your legal rights in relation to the Products including the right to receive
- Products which are as described and match the description we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable care and skill; and
- Defective products under the Consumer Protection Act 1987.
You may only transfer your rights or your obligations under these terms to another person if we agree in writing.
This contract is between you and us. No other person shall have any rights to enforce any terms of this contract.
If any term of this contract is found to be illegal, invalid or unenforceable by a court, the remaining terms will continue in full force and effect. Each of the paragraphs of these terms operates separately. If any paragraph is found to be illegal, invalid or unenforceable by a court, the remaining paragraphs will remain in full force and effect.
If you breach these Terms and we take no action, this does not mean that we have waived our rights against you. You will still have to comply with these terms. Any waiver must be agreed by us in writing.
These terms are governed by English law. This means a contract for the purchase of products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You can bring legal proceedings in respect of the products in the English courts. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland. We will not file a copy of the contract between us.
Last amended date: 30.07.2018