CUSTOMER CARE

Please contact our customer care team here to notify us of your return. All returns must be made within 14 days of receipt of goods.
Refunds can only be made to the card used to purchase products.
Goods must be unused and in original packaging.

All returned goods are subject to an assessment. Products which have been used, or where tamper-proof stickers have been compromised will not be accepted.

Right of Withdrawal

You have the option to declare your withdrawal electronically via the link provided in the footer of our website.

The electronic withdrawal follows a legally prescribed two-step procedure. After initiating the withdrawal form via the link in our footer, you will be asked to enter the information required for the withdrawal and then explicitly confirm the declaration (“Confirm withdrawal”).

After completing the process, you will receive confirmation of receipt of your withdrawal declaration via email.

This note supplements the withdrawal notice and describes solely the additional option of exercising the right of withdrawal electronically.